Ring Automotive Initiates Voluntary Recall for Select RTC6000 Models
Ring Automotive has identified a potential issue affecting certain batches of these products. Specifically, a fault in the lithium-ion battery protection loop may allow the battery to become overcharged, posing a potential risk of overheating or malfunction.
While the likelihood of malfunction is considered minimal, out of an abundance of caution, we have decided to initiate a batch recall of the affected Ring/OSRAM RTC6000 models. We have formally notified and are coordinating with regulatory authorities in all regions to ensure the recall is conducted in compliance with all applicable local guidelines.
Although only the RTC6000 and RTC6000FR have had reported issues, we are extending this precautionary recall to include RETC6000 models, as these share identical components and specifications.
How To Tell If You Have an Affected Unit
Step 1: Locate your batch code, found on the rear of your tyre inflator.
Step 2: Verify your batch code using our recall form below
SUBMIT RECALL
Step 3: If your unit is affected, please follow the instructions and safely dispose of your unit in accordance with local laws. Do not continue to use or recharge the affected unit.
Further Information
We take the quality and safety of our products extremely seriously and would like to apologise to customers affected for any inconvenience this may cause. For further information please contact our support service: shop@ringautomotive.com.
We kindly request that you primarily use our email address shop@ringautomotive.com for any communication related to the product recall. This will help us respond to your inquiries promptly and efficiently. However, if you need to speak with us over the phone, you may call our technical hotline at 0113 213 7339. Please note that our hotline is only available during business hours.